Proprietary ContentAll rights, titles and interests in and to the Website and all of its content, including, but not limited to, its software or HTML code and other computer code contained therein, text, graphics, user interfaces, visual interfaces, scripts, artwork, photographs, images, designs, video, audio and written and other materials that appear as part of the Website (collectively, "Content") is owned by Loro Piana and/or its licensors. All Content is protected by applicable intellectual property laws, including but not limited to copyright, patent and trademark laws, and other laws and international treaty provisions on intellectual property rights.
Our ProductsFrom time to time, we may modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through the Website, or make changes to the applicable prices for any such product or services, without notice. Our Terms of Sale also address the circumstances in which we may make changes to and/or withdraw products sold by us through the Website. You can read our current Terms of Sale at www.loropiana.com.
Although we will make any reasonable efforts to ensure that the information accessible on the Website is accurate and constantly up-to-date, to the maximum extent permitted by applicable law, we make no representation nor give any warranty as to the correctness, completeness, accuracy or currency of any information on the Website, including but not limited to products description, pricing and/or availability on the Website. The inclusion of any products or services on the Website does not imply, warrant or guarantee that these products or services will be available through the Website if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on the Website. However, the actual color you will see will depend on your computer settings and we cannot guarantee that your computer will accurately display our colors.
You may not use any deep-link, page-scrape, robot, spider or any other automatic or manual processes to access, acquire, copy or monitor the Website or the Content or any portion thereof, or in any way reproduce the structure or presentation of the Website or any Content, or circumvent any copy-protection devices, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.
You may not attempt to access any portion or feature of the Website you are not allowed to without authorization, or any other systems or networks connected to the Website or any Loro Piana server, by hacking, password mining or any other illegitimate means. You may not use anyone else’s password or Account as below defined at any time without the express permission and consent of the holder of that password or Account.
You shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website, or any systems or networks connected to the Website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
CHATThe LiveChat! service is being made progressively available by Loro Piana to its Website users for the purpose of providing assistance during the sale, post-sale stage and for support while browsing the Website. To use the LiveChat! service one must provide its own name (or nickname) and e-mail address. The LiveChat! service must not be used for fraudulent, illegal, offensive purposes or in a way that might cause damage or risks to Loro Piana, its activities, reputation, employees, other users or any third party. Loro Piana reserves the right to suspend or interrupt the provision of the LiveChat! service in case of improper use of the same.
Feedback and other CommunicationsAny feedback, comments, suggestions, ideas and/or other information (except for your personal information) (collectively, "Communications") that you submit to the Website, also through the LiveChat! service (as long as it is made available), shall be deemed non-confidential. We reserve the right to use such Communication on an unrestricted basis, including but not limited to copy, reproduce, publish, transmit, distribute, broadcast, display, post, modify, translate, incorporate in other materials and commercially exploit it in any other way. Loro Piana shall have the unlimited right to use any ideas, concepts, know-how, or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Loro Piana discourages you from sending us any information that you consider to be confidential or proprietary through the Website.
Link to Third Party’s Websites or ContentThe Website may contain content created by third party, information obtained from public sources and/or links to external web sites or webpages operated by third parties (the "Third Party Content and Websites"). Loro Piana does not control or monitor such Third Party Content and Websites and is not responsible or liable for the accuracy, security or reliability of any Third Party Content and Websites. Access to any Third Party Content and Websites is at your own risk and Loro Piana will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your computer equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Content and Websites or caused by or in connection with any purchase of goods or services available on or through any such Third Party Content and Websites.
DisclaimerThe use of the Website is at your own sole risk and you are entirely responsible for your use of the Website and any Third Party Content and Websites. Loro Piana takes all reasonable measures necessary to try to ensure that the Website and the Content are free from viruses and defects but cannot guarantee that your computer equipment, hardware or software or any data stored or created by your computer equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use the Website or any Content. Further, Loro Piana does not warrant that the Website or any Content, service or feature of the Website will be uninterrupted, or that any defects will be corrected, or that your use of the Website will provide specific results.
The Website and the Content are delivered on an “AS-IS” and “AS-AVAILABLE” basis. To the maximum extent permitted by applicable law, Loro Piana disclaims all warranties, express or implied, including any warranty of accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose. Loro Piana disclaims any and all liability for the acts, omissions and conducts of any third parties in connection with or related to your use of the Website, including without limitation any liability for any third party content, information, statement, available on or through the Website, under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law.
TERMS AND CONDITIONS FOR ALTERATIONS, RETURNS AND QUALITY CLAIMS FOR RETAIL POINT OF SALES
The following policy applies only to Products purchased in Loro Piana Directly Operated Stores*.
Please see the specific applicable conditions below:
RETURN POLICY IN DIRECTLY OPERATED STORES
You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice \(Store Locator\) in the country of purchase. Each item can be returned one time only.
You have 30 days from the date of purchase to return it.
Returning Products in our store is free and can be done in 2 easy steps:
1. Bring the products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.
2. A store representative will check the products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.
In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return.
QUALITY CLAIM POLICY
You have the right to return Products for quality problems within the limits set forth by the law and these Terms and Conditions – provided that you have the Receipt that you received with the original purchase. This policy applies both to items purchased by you and items you received as a Gift.
Loro Piana ensures 2-years guarantee on all faulty/defective products.
Please note that when the Products are returned for quality problems, we will examine them and assist you with an assessment.
If the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were returned to us later than the above mentioned deadline, you will not be entitled to return the product.
A. Alteration definition
The Alteration service offers size fitting to customers.
For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of Alterations.
Any adjustment of the original product design is not considered an Alteration \(e.g. shortening of sleeves to a three-quarter length or modifying a neckline\).
In the same way, product personalization, customization and repair are not considered an Alteration.
B. Require an Alteration
You can bring any items you have purchased in one of Loro Piana Directly Operated Stores for basic alterations. Alterations are provided free of charge within six \(6\) months after the items are purchased. Please bring a copy of the original Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.
*For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt